Leads and your monthly allowance
How requests become leads, what locked leads are, and how to work them from new to won.
Every request sent from your profile arrives in Leads, and we email you when it does.
Your monthly allowance
Each plan includes a number of full requests a month: 5 on Free, 30 on Basic, and unlimited on Business (fair use). Counts start again on the 1st, Lagos time.
Requests past the allowance still arrive, locked. You can see that a request came in and when, but not who sent it or what they asked. When your plan improves, locked requests open, oldest first, up to the new allowance for the month they arrived. If an agency you belong to covers you, you get the better of its plan and yours.
Work a lead
Open a lead to see the request as it was sent. You can:
- Move it through New, Contacted, Viewing, Negotiating, Won or Lost
- Set a priority
- Add private notes
- Add labels such as Buyer, Tenant or Hot lead (Basic and up)
- Set a follow-up date (Basic and up)
The history on each lead shows every change and who made it.
Labels
Every workspace starts with eight real-estate labels. On a paid plan, owners and admins can rename, recolour, add and remove them.
In an agency
Requests sent to an agency's page go to its shared inbox instead. See Teams and the shared inbox.