Reviews and insights
Reply to reviews, dispute one that breaks the rules, and see how people find and contact you.
Reviews
Reviews appear on your profile as soon as they're posted and feed your rating. You'll get an email for each new one; Reviews received lists them all.
- Reply in public to thank someone or give your side. Keep it calm and factual; future customers read replies too.
- Dispute a review that breaks the review rules, such as one from someone you've never dealt with. A disputed review stays up, marked as under review, until our team decides. We email you the outcome.
You can't review yourself, and members of an agency can't review it.
Insights
Insights shows how people find and contact you: profile views, number reveals, WhatsApp chats and requests, by day, compared with the period before.
- A view counts once per visitor every 30 minutes. Bots and your own visits aren't counted.
- Where visitors are comes only from people who allowed analytics, and places with fewer than 5 views aren't shown.
What you see depends on your plan: Free shows a labelled sample of what the page looks like; Basic shows your real numbers for 90 days; Business shows 12 months, where visitors are, and CSV export. If an agency covers you, you get the better of the two plans.